Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the standard lead time for shipping?
In-stock items typically ship within 3-5 business days. For larger furniture pieces or custom upholstery, lead times vary between 8 to 14 weeks depending on the artisan's schedule.
Do you offer international shipping?
Yes, we ship select accessories and smaller home goods worldwide. For international furniture inquiries, please contact our concierge team for a custom freight quote.
What is your return policy for vintage items?
Due to their unique nature and historical character, all vintage finds and 'one-of-a-kind' pieces are considered final sale and cannot be returned or exchanged.
How do I care for my Nickey Kehoe furniture?
We recommend using a soft, dry cloth for dusting and avoiding harsh chemical cleaners. Specific care instructions for textiles and wood finishes are included with every delivery.
Can I cancel or modify my order?
Orders for in-stock items can be modified within 24 hours of placement. Once an item has entered the shipping process or a custom order has begun production, changes cannot be made.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Approved members receive exclusive pricing, personalized sourcing assistance, and early access to new collections.